Position Summary
Develop expert knowledge of college programs and guide students to success in those programs.
Key Performance Indicators
Essential Functions
Required Behaviors, Competencies, and Skills
Maintain accurate knowledge of college programs and resources
Maintain accurate knowledge in relevant academic and non-academic areas to provide information to students to assist them in college success
Interpersonal skills:
Be available and respond timely to student needs
Maintain professionalism and a positive attitude in communications with students and staff
Be proactive in reaching out to students to offer resources to help them be successful in program completion
Technical skills:
Maintain up to date knowledge of communication tools and effectively use those tools
Maintain up to date knowledge to effective track and report on program data
Experience
Education:
Bachelor’s degree from accredited institution
Work Experience:
At least one year of customer service
Industry Knowledge:
Experience in career and technical education a plus
Work Environment and Physical Requirements
Working in a professional office environment this position requires sitting, standing, stooping, kneeling, reaching, walking, pushing, pulling, light lifting, grasping, talking, seeing, hearing and repetitive motion.
Position may require flexibility to work early mornings, evenings, and/or weekend hours to accommodate student recruitment and campus activities.
Mineral Area College is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, gender identity, disability, age, religion, creed, sexual orientation, socioeconomic status, genetic and family medical history as defined by GINA, or marital or parental status, in admission/access to, or treatment/employment in its programs and activities.