A day in the life of a Customer Engagement Specialist at STARTEK includes:Troubleshooting wireless internet issues for customers via live chat.Responding to customer inquiries regarding service, billing, equipment, features, activations, and/or changes to account information.Utilizing internet tools to best support customer inquiries.Assessing customer needs and informing customers about available services.Handling customer problems related to product function or equipment.Gathering information, researching ...read more