Heart & Soul Hospice Achieves Level 4 Certification from ''We Honor Veterans''
a program of the (NHPCO) in collaboration with the (VA), invites hospices, state hospice organizations, Hospice-Veteran Partnerships and VA facilities to create a pioneering program focused on respectful inquiry, compassionate listening and grateful acknowledgment. By recognizing the unique needs of America’s veterans and their families, community providers, in partnership with VA staff, will learn how to accompany and guide them through their life stories toward a more peaceful ending.
also provides tiered recognition to organizations, known as , that demonstrate a systematic commitment to improving care for veterans. There are four levels that partners can achieve in the program. Partner organizations assess their ability to serve veterans and, using provided as part of the program, integrate best practices for providing end-of-life care to veterans into their organization. To achieve the Level 4 certification hospice organizations are required to provide Veteran-centric education for staff and volunteers, and identify patients with military experience, build organizational capacity to provide quality care for Veterans, develop and strengthen relationships with VA medical centers and other Veteran organizations, and increase access and improve quality of care for Veterans in the community. Susan Swink, Marketing Director for Heart and Soul Hospice stated, “Achieving the Level 4 certification reflects our organization’s continuing commitment and dedication to ensuring Veterans have access to quality end-of-life care.”